If you are struggling with a poor-quality connection on a particular network, we advise you manually search and select a different network. You will only be able to get an internet connection on the network(s) we offer a service on.
Manually Selecting a Network
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Go into Settings.
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Click on Network & Internet.
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Click on Cellular in the left-hand menu.
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Under Mobile Plans click on the eSIM you want to modify.
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Scroll down to the Network selection section.
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Click on Search for networks.
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Your device will begin scanning for available networks. Once the scan is complete, you will see a list of available networks.
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Click on the network you want to connect to.
- You are now connected to the desired network.