If you are struggling with a poor quality connection on a particular network, then we advise you manually search and select a different network. You will only be able to get an internet connection on the network(s) we offer a service on.
Manually Selecting a Network
1. Go into Settings and tap on Network & Internet.
3. Click on SIM cards.
4. Tap the Advanced option and de-select the option of Automatically select network.
5. Wait for the device to scan all eligible networks.
6. Choose which network you would like to connect to.
7. You are now connected to the desired network.