It is essential that Data Roaming is enabled in order to use the eSIM. You can turn on and off your Data Roaming in your settings. Turning on your Data Roaming will allow any eSIM to work with your device.
Turning Data Roaming On
1. Go into Settings and tap on SIM cards & mobile networks.
2. Scroll down until you see the option Advanced settings.
3. Tap Data roaming.
4. If the toggle is greyed out Data Roaming is disabled. Tap on the toggle to enable it.
5. Accept the prompt that has appeared.
6. If the slider is coloured blue then Data Roaming is activated.
Please give your device a moment to find a network and data services will start to work.